HIM瑞士蒙特勒飯店管理大學

HIM與其他飯店管理學校最大的不同在於:著重培養中高階經營管理策略思維。

BBA大學第一年,我們規劃近九個月的餐旅營運管理基礎課程,讓學生完整了解國際飯店營運流程與操作實務,在下學期實習結束後,即可順利進入第二年的管理課程。

Food & Beverage and Rooms Division Management

  • 餐飲部時常被視為五星飯店的品質指標,高品質的餐點搭配完美的專業服務,才能讓顧客留下長久的好印象。為了有效規劃並控管餐飲部,身為未來的部門經理,必須全盤了解餐飲製程、服務流程與管理方法;而這些都必須透過實際操作後才能理解。
  • 對飯店來說,最大收益且最能影響顧客滿意度的,就是客房服務。HIM大學一年級的課程將著重在如何提供同時具備高品質與高效率的服務管理技巧,創造顧客從入住到退房的美好體驗。

Term 1, 11 Weeks
(11週在校培訓課程)

Accounting Principles 會計原理

Reviews mathematical principles as well as accounting and other hotel industry related topics that have a direct or indirect link with calculations. In addition, it introduces accounting and business terminology.

Food & Beverage Service Theory and Practical 餐飲服務理論與實務

Exposes students to restaurant service operations, including fine dining and informal service within hotels and restaurants. It also introduces students to systems of cost control and cash management.

Food Production Theory and Food Safety 食品製程理論與食品安全

Introduces the principles of basic management of a small kitchen and their application in international kitchen operations. Emphasis is placed on kitchen organization, controls, safe food handling, menu knowledge, cost and menu planning.

Introduction to the Hospitality Industry 飯店餐旅產業導論

Provides students with an introduction to the lodging and food service industry, while emphasizing its dynamic and ever changing nature. In addition it introduces the role and function of all major hotel departments along with the basic management principles involved.

World Cultures and Customs 世界文化與風俗民情

Gives students a global perspective by examining cultural regions of the world, through analysis of geography, economics, history, religion, philosophy, value systems, and cultural factors such as language, art and music.

Introduction to College Studies 大學新生輔導

Analysis of good study and listening habits, the library, counseling services, and the objectives and philosophy of Hotel Institute Montreux.

French, German or Spanish 外語選修課程

As the school is situated in French-speaking Switzerland and internships will primarily take place in either the French or German-speaking parts of the country, students will be assigned to French or German language modules.

Spanish is also available as an option for students who have been exempted from either French or German language modules.

Term 2, 11 Weeks
(11週在校培訓課程)

Food and Beverage Management 餐飲管理

Emphasis is placed on the cost control cycle, menu planning, food and beverage sales and marketing promotion and includes a practical menu management exercise.

Bar and Beverage Management 吧檯與飲料管理

Introduces the management theory necessary to control a beverage operation. Emphasis is placed on controlling beverage operations and product knowledge, combined with social skills, customer relations, bar planning and the legal aspects of beverage operation.

Composition and Research Methods 創作與研究方法

The course examines the basic writing tasks of summarizing, informing, directing, and arguing/persuading. Specifically, the course prepares students to write papers across the curriculum utilizing description, process, cause and effect, and argument. The use of the APA (American Psychological Association) referencing system is addressed. Business memoranda, letters, curriculum vitae, cover letter (letter of motivation) and hotel fact sheets and brochures are also covered.

Communications 口語傳播

Explores various channels of business communication and provides a framework within which to practice the communication skills required, including basic public speaking practice.

Computer Applications 電腦軟體應用

Introduces the student to the role of information technology in the hospitality industry and to the use of computers as office tools.

Principles of Microeconomics 微觀經濟學原理

Examines general microeconomic theory with an emphasis on supply and demand, opportunity cost, consumer choice, the firm, the market structure(s) and regulation, allocation of resources, capital, interest, profit, labor unions, income analysis, energy, natural resource economics and public policy.

French, German or Spanish 外語選修課程

As the school is situated in French-speaking Switzerland and internships will primarily take place in either the French or German-speaking parts of the country, students will be assigned to French or German language modules.

Spanish is also available as an option for students who have been exempted from either French or German language modules.

Term 3, 11 Weeks
(11週在校培訓課程)

Front Office Management and Operations 前台管理與實務

Examines the central role played by the front office in the success of a hotel. It traces the guest cycle from reservations to departure, evaluating front office functions, examining the relationship between departments, the use of technology, including the property management system Opera, the importance of guest security, and the key element of service in the guest’s experience.

Housekeeping Management 房務管理

Presents the management principles and applied techniques required in today’s lodging and institutional housekeeping departments. Emphasis is placed on techniques of quality assurance, cost control and staff productivity.

Human Resource Management 人力資源管理

Gives an introduction to the elements of human resource management in the hospitality industry. Focus is on the managerial functions of recruiting, selection, staffing, employee evaluation, discipline, retention and ethics.

Principles of Macroeconomics 宏觀經濟學原理

Examines general macroeconomic theory with an emphasis on government spending and taxation, national income accounting, economic fluctuations, fiscal policy, monetary policy, the banking system, economic stabilization, international trade, economic growth and comparative economic systems.

Hospitality Sales and Marketing 餐旅業務與行銷

Gives students an in-depth understanding of how to maintain a profitable level of business by utilizing the functions of sales, marketing, advertising and promotions.

French, German or Spanish 外語選修課程

As the school is situated in French-speaking Switzerland and internships will primarily take place in either the French or German-speaking parts of the country, students will be assigned to French or German language modules.

Spanish is also available as an option for students who have been exempted from either French or German language modules.

Internship (4-6 months)
(帶薪實習)

Practical Experience 汲取職場實務經驗

  • Paid internship in the hospitality industry in Switzerland or worldwide
  • Minimum monthly gross salary in Switzerland: CHF 2,172.‒